All Collections
Formats - High Impact
Why is my ScrollX creative not rendering properly?
Why is my ScrollX creative not rendering properly?
Bonzai avatar
Written by Bonzai
Updated over a week ago

The ScrollX unit may not render correctly due to any of the following reasons:

Reason 1: You have flighted the ScrollX ad tag on sites that are not certified to run the unit.

ScrollX unit is a custom unit that needs to be tested on the publisher sites. It cannot run on a non-certified publisher site.

Reason 2: The certified site structure was modified post certification of the ScrollX

The ScrollX may not work correctly on a certified site if the structure of the site has undergone a change post certification. Any changes to the site's structure require recertification of the format.

Please contact the Bonzai Customer Success Manager or the Bonzai Integrations Manager, if you face any issues while rendering the ad.

Did this answer your question?